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Providers & Partners

The first thing physicians discover about Liberty Advantage (HMO I-SNP), Liberty Advantage Gold (HMO I-SNP), and Liberty at Home (HMO I-SNP) is that we aren’t just another Medicare Advantage health plan. We have a different philosophy, attitude and apporach to caring for our Members. Our emphasis is on encouraging proactive health care and offering programs and services that can make a difference in our Members, your patients’, quality of life.

We believe in providing our Members exceptional benefits and an abundance of attention. And, we believe Liberty Advantage providers deserve the same.

Liberty Advantage firmly believes that our success as a health plan hinges on our participating providers. And we are committed to simplifying the administration of health insurance so our providers can devote their attention to providing high-quality health care.

We are always available if questions arise, and we collaborate with our providers to help ensure the efficient delivery of superior care to our members.

EZ-NET Provider Portal Access

If you are a current Liberty Advantage provider, log-in to use the EZ-NET Provider Portal. Or, click here to submit a batch of claims.

The Liberty Advantage EZ NET Provider Portal offers Providers secure, web-based access to healthcare information, including claims, eligibility, benefits, and authorizations. And, its secure method protects the HIPAA privacy of our Members.

The EZ-NET Provider Portal allows Providers access to:

  • Submit authorizations requests and claims into the EZ CAP system
  • Inquire on authorization status
  • Verify Member eligiblity
  • View Member authorization history
  • Check the status of claims/encounter information
  • Look up procedure codes, diagnosis codes, and other general reference information

New User Registration

Providers can register a new user through the New User Registration link on the EZ-NET Provider Portal.

An example of the pre-login page is shown below.

After registering as a New User, you will receive a confirmation email message asking you to verify your account. The email will be sent to the email address you provided. To confirm your account, click on the confirmation link provided in the email.

Once the EZ-CAP Administrator verifies your account in EZ-CAP, you will be notified that your EZ-NET login is fully activated; and you will receive directions on how to access the EZ-NET Provider Portal.

Retrieve Password / Reset Password / Retrieve Username

For a forgotten username or password, Providers should click on “Forgot Username/Password” on the EZ-NET Provider Portal. An example of the pre-login page is shown below.

You will be taken to a new screen where you will enter your User Name and Email Address to Retrieve Your Password.

Click “Clear” to clear all entries or click “Next” to submit request to Reset Your Password.

Click on the hyperlink “Forgot your Username” to retrieve your username. (Note-this will only work if the Password Recovery Question and Answer Setup has been created.)

If you are unable to do password recovery, send a password reset request to eznetsupport@allyalign.com. Make sure you include your username so that we can locate your EZ-NET user account. You can also call 1-844-854-6884 (TTY 711) option 4 for assistance on password resets and status of claims submission.

Electronic Claims Submission (Exchange EDI)

Claims and remittance advices can be submitted and retrieved electronically through your existing clearinghouse or billing company. The following steps will guide you through the process.

  • You do not need to enroll for electronic claims submission, however, to receive an 835, one of the following must occur:
    • Submit a claim electronically. If the NPI is not already flagged for 835, the payer customer support will be notified by EDI that the provider wants to receive 835. This process will take 24 hours for the 835 indicator to be flagged.
    • The clearinghouse or billing company can notify the EDI technical support desk via email that the provider wants to receive 835s. The technical support desk will notify the payer customer support in advance of receiving the claims. The technical support desk email is helpdesk@claimsnet.com
  • If you are using a clearinghouse or billing company, notify them that you wish to submit claims electronically and retrieve remittance advice for the Plan. You can provide the Plan Payer ID but be aware that each clearinghouse or billing company may have their own unique naming convention for payer IDs. If the clearinghouse or billing company has any questions, they can call our technical help desk directly at 888-635-0009, option 2.
  • If you do not use a clearinghouse or billing company, you can use the EZ-NET Provider Portal for online submission.

For ease of processing payment, electronic claims are preferred; however, if you are unable to send us a claim electronically, please mail it to:

Liberty Advantage
PO Box 908
Addison, TX 75001-0908

For Prescribers & Pharmacies

Liberty Advantage provides Medicare Part D prescription drug coverage through our partner Navitus Health Solutions.

Navitus Health Solutions is a full-service pharmacy benefit management company committed to lowering drug costs, improving health, and providing superior customer service in a manner that instills trust and confidence.

For Prescribers:

  • Access Formulary and Prior Authorization Forms at www.navitus.com
  • Select “Prescribers” and click on “Prior Authorization”
  • Enter your NPI number and State to access the prescriber portal
  • Navitus Health Solutions Pharmacy Helpdesk
  • Phone number 1-866-270-3877
  • TTY phone number: 711
  • Refer to the Prescription Drug Benefit page for formulary, prior authorization criteria, and step therapy criteria

For Pharmacies:

  • Access payer sheets and other information at www.navitus.com
  • Select “Pharmacies” and click “Pharmacies Login”
  • Enter your NPI number and NCPDP number to access the pharmacy portal
  • Navitus Health Solutions Pharmacy Helpdesk
  • Phone number 1-866-270-3877
  • TTY phone number: 711
  • Refer to the Prescription Drug Benefit page for formulary, prior authorization criteria, and step therapy criteria

Institutional Special Needs Plan Model of Care & Training

At Liberty Advantage, we specialize in improving health care and advancing a truly unique philosophy of care to meet the complex needs of the institutional Medicare beneficiary population, while simultaneousy streamlining administrative functions for our Providers.

The Liberty Advantage Model of Care focuses on providing a unique level of customized clinical care and services for residents in nursing facilities. As we help extend your care, our care model concentrates on addressing each Member’s full range of medical, functional, and behavioral health care needs in a coordinated and Member-centric manner.This means putting the Member’s preferences at the center of the care planning process and leveraging Provider resources to ensure every Member receives the services necessary to achieve their short- and long-term goals.

Our model organizes best practices and industry innovations including:

  • The Advanced Nurse Practitioner (ANP) and primary care physician (PCP)/NFist (a PCP specializing in the care of nursing home patients) care team providing onsite, facility-based PCP support;
  • A risk-assessment tool designed for a senior, nursing facility patient population;
  • A comprehensive history and physical assessment that generates an Individualized Care Plan (ICP);
  • A care management platform that helps identify needed preventative health/HEDIS services, ensures the use of evidence-based clinical guidlines, and facilitates care team communications for care coordination; and
  • Frequent face-to-face Member and caregiver/family member interactions that identify Member care preferences and allow time for important care decision discussions and counseling.

It is important that all of our Providers are properly trained and informed about the Liberty Advantage Model of Care.

Our top priority is making sure all of the providers in the Liberty Advantage network meet the tarining and education needs of our institutional Medicare beneficiary population. The purpose of the Model of Care Training is to comply with the statutory requirement of the Centers for Medicare and Medicaid Services (CMS) that all Special Needs Plans provide a general understanding of the requirements of the Model of Care.

In addition, this will also help you to seamlessly serve Liberty Advantage Members, your patients.

Become a Liberty Advantage Network Provider

Liberty Advantage contracts with physicians, facilities and other allied providers to ensure we have an adequate provider network which is essential for the delivery of health care services to our members. All providers must be credentialed before they can be added to our network as a participating provider.

Why partner with Liberty Advantage:

  • From the begining, physicians discover that Liberty Advantage isn’t just another Medicare Advantage health plan.
  • We have a different philosophy, attitude and approach to caring for our Members.
  • Our emphasis is on encouraging proactive health care and offering programs and services that can make a difference in our Members/your patients’ quality of life.
  • We believe in providing our Members exceptional benefits and an abundance of attention.
  • And we believe Liberty Advantage providers deserve the same.

For more information on becoming a Liberty Advantage contracted provider, please contact Network Operations at 1-844-854-6884 (TTY 711) or via email at networksupport@libertyadvantageplan.com.

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