Liberty Advantage Quality

Liberty Advantage (HMO I-SNP), Liberty Advantage Gold (HMO I-SNP), and Liberty at Home (HMO I-SNP) are designed to meet the needs of our Members and health care partners. In addition, we strive to meet the highest quality and safety standards. We follow standards developed by the National Committee for Quality Assurance (NCQA) to reach this goal.

Liberty Advantage Quality Improvement (QI) Department has a mission to provide an effective, system-wide, measurable plan for monitoring, evaluation and improving the quality of care and services in a cost-effective and efficient manner to our enrolled Members and contracted providers.

  • Liberty Advantage’s mission, vision, and core values create the foundation for organization QI.
  • Liberty Advantage uses quality assurance and performance improvement to make decisions and guide our day-to-day operations.
  • Liberty Advantage’s QI Program includes all business lines, partners, departments and services.
  • Liberty Advantage’s QI Program is comprehensive regarding systems of care, management practices, and business practices.
  • Liberty Advantage’s QI Program is data-driven and supports the plan’s mission, vision, and values through continuous improvement and monitoring of medical care, patient safety, behavioral health services, and the delivery of services to Members.
  • Liberty Advantage’s QI Program decisions are based on data, which is collected in a systematic format in alignment with our infrastructure and aggregated in Align360-Liberty Advantage’s proprietary care management platform.

Quality Objectives

  • To improve the health status of Liberty Advantage Members.
  • To ensure access to high quality and safe health care services in the Liberty Advantage service area.

For more information about the Liberty Advantage Quality program, please call Member Services at 1-844-854-6884 (TTY: 711). Calls to this number are free.

Want more information about Liberty Advantage?

Call us at 1-844-854-6884 (TTY: 711).
Our trained member service representatives are available from 8:00 a.m. to 8:00 p.m.